Shipping & Returns Policy

Shipping & returns

Shipping prices

Shipping destination:

EU / UK: €10

USA / Canada: €20

Rest of World: €40

Shipping / delivery time

In order to make sure you receive your limited edition print as fast as possible in perfect condition, I use DHL Express Courier exclusively. DHL is fast and reliable and will ensure timely delivery.

Delivery / shipping time:

Orders are dispatched within 3 days. After that they will in most cases to most locations arrive within 2-5 days.

EU/UK: 1-3 days

US/CANADA: 2-5 days

Rest of world: 2-7 days

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with

pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving

the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for

Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may

have to pay a customs clearance fee as required by your port of delivery.

Environmental policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks

(and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council certified

sustainable sources. Packaging materials have been carefully selected to reduce the impact on

the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are

kept to a minimum and all packaging materials are sustainably sourced, being a mixture of

recycled, recyclable or biodegradable materials.

Got another question?

Please contact me on ma@michaelaagaard.com with any other questions.